At Koffieverkoopwinkel, we are passionate about delivering premium coffee and tea products to enthusiasts worldwide. Our shipping and returns policies are designed to ensure your complete satisfaction with every purchase.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (Monday-Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to accommodate your needs:
- Standard Shipping (€12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes tracking and insurance
- Free Shipping (Orders over €50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Includes basic tracking
Note: We currently ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on customs processing in your country.
Returns & Exchanges
Our Return Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for return, items must be:
- In their original, unused condition
- In the original packaging with all tags/labels attached
- Accompanied by proof of purchase
Non-Returnable Items
For hygiene and quality reasons, we cannot accept returns on:
- Opened or used coffee capsules (Koffiecups) and coffee pods (Koffiepads)
- Coffee beans (Koffiebonen) with broken packaging seals
- Opened instant coffee (Oploskoffie) packages
- Any opened hygienic products like coffee creamers (Koffiemelk) or coffee syrups (Koffiesiropen)
Return Process (4 Simple Steps)
- Submit Your Return Request
Email [email protected] with the following information or use our return form:
Subject: Return Request – [Order Number] Dear Koffieverkoopwinkel team, I would like to request a return for the following order: Order Number: [Your order number] Product Name: [Product name] Reason for Return: [Damaged/Wrong product/Not satisfied/Other, namely…] Preferred Solution: [Refund/Exchange for another product] I have read the return conditions and confirm the product meets the requirements. Best regards, [Your name] [Your email address] [Your phone number] - Receive Return Instructions
Our team will email you return instructions and a return label (if applicable) within 2 business days.
- Ship Your Return
Carefully package the item in its original packaging and ship to:
Koffieverkoopwinkel Returns
1586 Erasmusstraat
Amersfoort, NL 3822BC - Receive Your Refund or Replacement
Once we receive and process your return, we’ll send confirmation and arrange your refund or replacement.
Refund Processing
After we receive and inspect your return, we’ll process your refund within 5-10 business days. Refunds are issued to your original payment method:
- Credit cards (Visa, MasterCard, JCB): 3-5 business days processing plus your bank’s processing time
- PayPal: Within 24 hours after approval
Original shipping costs are non-refundable unless the return results from our error.
Exchanges
For exchanges:
- Follow the standard return process above
- Clearly specify which product you’d like instead
- For price differences, you’ll receive a payment request or partial refund
- We’ll ship your replacement once we receive your return package
Damaged or Incorrect Items
If you receive a damaged or wrong product:
- Contact us within 48 hours of delivery
- Include photos of the damaged product and packaging
- We’ll arrange a free replacement or refund
Questions?
Our customer service team is happy to assist with any shipping or return inquiries.
Email: [email protected]
Phone: [Phone Number]
Business Hours: Monday-Friday, 9:00-17:00 CET
Thank you for choosing Koffieverkoopwinkel for your premium coffee and tea needs. We appreciate your trust and strive to make every transaction a perfect coffee experience.